How long does it take for the parcel to arrive?
After placing the order, we will process and ship it within 72 hours. The logistics are usually 7-10 days. A total of 10-13 days.
What should I do if my credit card payment needs to be corrected?
If an error occurs while using a credit card to check out, you can go back and place the order again and cancel the order that was not successfully paid. You can contact your credit card company to confirm that your credit card is in good standing. If you have not tried it many times, please get in touch with us for assistance.
How can I cancel or change my order?
You can contact our online customer service by email.
Do you guarantee my privacy?
Yes, we guarantee to provide customers with a safe and reliable online shopping experience, and we guarantee the absolute privacy of customers. We do our best to ensure your confidentiality.
Can you source a specific watch for me?
We would love to discuss any watch you want to purchase! We process a high volume of watches, and the watch you are looking for may already be in our system. Please get in touch with a Client Advisor, and they will let you know if we have the watch in inventory or if we can source it for you. You can also add an alert to your wishlist on the website or our mobile app to check and see if the watch you are looking for has come in stock.
Are these watches good quality, or break after a few wears?
It depends on how you wear it. If worn regularly, it will last for several years without any issues. The watches we offer are of high quality. These aren’t the bargains on the street that break in a few days; they last for years! We are so confident in our watches that we will offer a replacement or refund on any watch should it become defective.
I see other sites offer them cheaper; why is yours more expensive?
The price of a watch depends on the quality. Many sites will offer the lowest quality products and thus be able to sell them for cheaper. We are so confident in the products on our website that you can buy them with confidence.
Sometimes your support response is delayed; why?
Our company is dealing with a high volume of emails regarding our products, and we will try to respond to all emails within 24 hours on weekdays. Please help yourself find the answers you’re looking for from our FAQ section. We’ve put all frequently asked questions here to speed up the process.